We apologize for the frustration caused by this!
We'd like to assure you though, that the bonuses aren't lost.
Our system is designed that If for any reason you fail to collect your bonus winnings, you should receive your lost chips on the next time you login.
A pop up announcing how much you won, with a collect button should be displayed.
If you did not see the pop up, please contact us, and one of our representatives will help you sort it out.
tags: bonus, bonuses, balloon, balloons, power-up, powerUp, powerup, power up, lost, froze, freeze, boot, booted